October is the historic month for membership renewal and if you have signed up using the website, your payment should be taken automatically. This will happen until you tell us to cancel your subscription, or until you cancel the mandate with your bank.
It clearly shows you this on the sign up form, where it will be taken on whatever date you sign up, but also that it will be recurring and when the next payment is due:
A number of members appear to have been charged twice – this can only happen if you have accidentally signed up twice, or if you joined up mid-year and your membership has defaulted to the 1 October payment date (this relates to the previous membership system and hidden tick box which we didn’t know about until we investigated the issue – apologies, but this is not our ‘day-job’). We will refund where this is the case.
If you wish to cancel your membership and be refunded after the membership has been taken, we can do so. However, each transaction has a fee and we can only rightly refund you the membership fee minus a charge of £1.
We will go through our records and email anyone who we think has been charged twice for your instructions. If you’ve already been in touch, we will aim to rectify everything over the weekend.